One platform to run the job — from intake to invoice.
Roush Service Connects replaces the spreadsheets, group texts, and disconnected tools underground infrastructure teams have been duct-taping together. Intake, scheduling, field documentation, time tracking, and billing — all in one system, built for how crews actually work.
Field ops shouldn't live in six different tools
Crews, dispatchers, and accounting have been working out of spreadsheets, texts, email threads, and paper forms. Nothing talks to anything else — and nobody has a real-time view of what's actually happening in the field.
- ✕ Job status buried in a spreadsheet only one person updates
- ✕ Compliance and JSA forms filled out on paper, never digitized
- ✕ Crew scheduling done over text with no record of what was assigned
- ✕ Time tracking disconnected from job costing and billing
- ✕ Invoice packages assembled manually from scattered documents
- ✕ No way to see performance across divisions or crews at a glance
Everything connected, nothing re-typed
Roush Service Connects gives every role — from the crew lead in the field to accounting closing out an invoice — one shared source of truth.
- → Projects and jobs live in one connected hierarchy, not scattered files
- → Field documentation and compliance forms captured digitally, in the field
- → Scheduling, time, and job costing tied to the same job record
- → Reporting and dashboards built for real operational visibility
From first call to final invoice
A job moves through the same connected pipeline every time — with visibility at every stage, for every role that touches it.
Project Intake
New work enters the system as a project — tagged by division and ready to be broken down into jobs.
Job Creation
Jobs are created under their parent project, inheriting the division automatically and staying organized.
Crew Scheduling
Assign crews by day and time block — morning, afternoon, or maintenance — with linked jobs supported.
Field Execution
Crews work from mobile, capturing digital JSA and compliance documentation as the job happens.
Time & Costing
Time tracked against the job feeds job costing automatically — no separate reconciliation step.
Invoice Assembly
Completed jobs roll into invoice packages with supporting documentation attached and ready to send.
Reporting
Scheduled and on-demand reports give leadership a real-time view across crews and divisions.
Purpose-built for underground infrastructure operations
Not a generic project tool retrofitted for the field — every feature is built around how fiber construction, maintenance, and emergency crews actually operate.
Division-Aware Operations
Projects and jobs are tagged by division — Drilltek, Burytek, Fibertek — and filtered across dashboards and reports.
Role-Based Access
Six distinct roles — Admin, Operations Manager, Director, Crew Lead, Crew Member, Accounting — each with configurable permissions.
Mobile Field Tools
Crews work from the field on mobile — job details, documentation, and time entry designed for a phone, not a desktop.
Smart Scheduling
Day-and-time-block scheduling with automatic task creation — maintenance jobs auto-assign a change request task to the crew lead.
Digitized Compliance
JSA and daily compliance forms captured digitally in the field, with tiered document permissions for what's shared and what's admin-only.
Reporting & Analytics
A default report library plus custom, shareable reports — with scheduled delivery and full run history for every execution.
Real-Time Notifications
Crew tags trigger fanout notifications to every member, with in-app badges and non-intrusive alerts.
Command-Center Dashboard
A dense, operational view of active work by department, blocker groups, and ready-to-bill status — built for daily use, not decoration.
Admin Controls & Activity
Granular permission toggles per role, "view as" testing, last sign-in tracking, and full user activity visibility.
One system, six roles, no confusion about who does what
Every user sees exactly what their role needs — nothing more, nothing less.
Admin
Full system config & permissions
Operations Manager
Cross-crew scheduling & oversight
Director
Department-level visibility
Crew Lead
Job execution & field docs
Crew Member
Assignments & time entry
Accounting
Job costing & invoicing
Organized the way your business actually runs
Every project and job is tagged to a division, so leadership can filter dashboards and reports by business line — or see everything at once.
Drilltek
Directional drilling operations with dedicated job and crew visibility.
Burytek
Underground burial and installation operations, tracked and reported independently.
Fibertek
Fiber construction and maintenance work, filtered and billed on its own.
Built for real-time field operations
- 01
Real-time by default
Firestore-backed data means every dashboard and job record updates live — no refresh required.
- 02
Secure, role-based auth
Session-based authentication with granular, per-role permission enforcement across the app.
- 03
Mobile-first field experience
Built responsively from the ground up — crews get the same real system on a phone in the field.
- 04
Cloud-native & scalable
Deployed on modern cloud infrastructure built to grow with new crews, divisions, and job volume.
See it running on a real job.
Get a walkthrough of Roush Service Connects — intake to invoice, one connected platform for the whole crew.